WE DO NOT -TECHNICALLY- SUPPORT INLINE JAVASCRIPT REDIRECTS, FLASH
REDIRECTS, OR META REDIRECTS*
*.htaccess redirects are supported. Unsupported redirects will
typically result in BLANK_DETECTED errors.
The BLANK_DETECTED error occurs in these cases, ...
Just refresh it or wait 5 minutes. Error images are stored for 5
minutes in browser cache. You may need to force your browser to
refresh. This is done by holding [CTRL] and pressing [F5] at the same
time. All fixed!
What Does 'Bad Request / Update Your Code' Mean?
[1]
This means that the request was invalid because:
* the request included your "Secret Key" with an embedded or "simple
method [2]" (img src) request*
* the request URL contains characte...
What Does 'Problem Detected' Mean?
[1]
This means that:
* the page was broken, missing, or offline
* the page itself contained unsupported content
* the request was improperly formatted or
* the request contained invalid characte...
The Thumbnail queued system message means that the requested wep page
is not in our cache is in line to be captured.
Typically this process takes less than a minute. If you are
experiencing longer than usual queue time (hours - days) then one of
th...
What Does 'Account Problem' Mean?
[1]
If you send a request that has incorrect or incomplete security
credentials,, you will see this error image. If you are looking at the
information returned to you via XML, you will see this in the text
ret...
THE MOST COMMON REASONS A MEMBER WOULD ENCOUNTER THE ACCOUNT LOCKED
IMAGE ARE:
1. Member has not configured the account's "Allowed Referrers
[https://support.shrinktheweb.com/Knowledgebase/Article/View/7/0]."*
2. Member's website or script is using a ...
The Daily Limit Reached system message means your daily New Request
limit was exceeded.
Your Daily Limit can be viewed in the Usage Stats section of the
ShrinkTheWeb Dashboard.
You can remove Daily Limits by upgrading
[https://support.shrinktheweb.com...
What Does 'Invalid Domain' Mean?
[1]
This means that the thumbnail was marked as 'Bad' by our system. This
can occur for a number of reasons including:
* Non-routable domain or site down condition (404 Error)
* End result is a blank pag...
The "Limit Reached" system message means your monthly New Request or
Bandwidth limit was exceeded.
Your Monthly Limits can be viewed in the Usage Stats section of the
ShrinkTheWeb Dashboard.
If you need to increase your limit, you can do so by upgradi...
In some cases the Invalid Domain system message results from sites
taking longer to load than the specified time. (8 seconds default)
Even if a site appears to load quickly in the browser, there may be
items related to the site that take longer to fully...
You may see this in your STW account logs:
_Lock to account: Shared IP requires a Paying account_
_Referrer already in another account!_
This occurs when a shared IP address is already "reserved" by (or
locked to) another ShrinkTheWeb Free account. By...
