Knowledgebase: Billing
How do I cancel my subscriptions
Posted by Duane Roumel on 15 November 2012 12:37 PM

To cancel some or all of your subscriptions:

Step 1: Log in to your account and Locate the STW Upgrades Section in the ShrinkTheWeb Dashboard

Step 2:  Click the "Manage Subscriptions & Billing" link located below the PRO Features List. 

STW Upgrades Section

 

New Billing System:

Image of the active subscriptions section of the order history page

 

To cancel all subscriptions:

Step 1: Click the "Cancel ALL Subscriptions" link located at the top right of the active subscription list.

Step 2: Click the Confirm Cancellation button

*Note:  You will not be able to upgrade or otherwise modify your subscription without updating your payment method first.

 

Cancel or modify a single subscription:

Step 1: Click modify next to the subscription you wish to cancel.

Step 2: Deselect all features you no longer wish to have.

Step 3: Click the checkout button and proceed with checkout. 

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