Knowledgebase: Account Related
Disabled: Way over the new requests limit
Posted by Duane Roumel on 14 November 2012 08:04 PM

This message is displayed when a member has made new requests over the maximum allowed.

Error message shown when member is banned for excessive requests over the limit

Here are the steps you need to take to in order to re-activate your account.
 
Step 1: Check your account usage stats in the member STW Dashboard to see if your account is currently in over the limit status.  If it is not skip step 2.

Shows an example of a user who made requests over the maximum 

Step 2: Upgrade your total monthly requests limit. (This step will immediately re-instate your account)

https://support.shrinktheweb.com/Knowledgebase/Article/View/47/0/how-do-i-upgrade-my-account

Step 3: Modify your code or request methods to stop making requests after you have reached your monthly quota limit. Do so by following our best practices described in the STW Testing Guide

https://shrinktheweb.com/uploads/STW_Testing_Guide.pdf

Step 4: Contact us letting us know you have completed step 3 and allow up to 72 hours for the ban to be lifted.






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